At Fragria, we want you to love every fragrance you receive. If something isn't right, we're here to help.
30-Day Return Window You may request a return within 30 days of receiving your order. To be eligible, the item must be unopened, unused and in its original sealed packaging, exactly as you received it.
For hygiene and safety reasons, we cannot accept returns of fragrances that have been opened, sprayed or had the cellophane/seal removed, unless the item arrived damaged, defective or incorrect.
Damaged, Defective or Wrong Items Please inspect your order on arrival. If your item arrives damaged, leaking, defective or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or issue a full refund, including any shipping costs.
How to Start a Return Email us at support@fragria.store with your order number and reason for return. We will reply with return instructions and the return address. Items sent back without first contacting us will not be accepted.
Unless the return is due to our error (damaged, defective or wrong item), the customer is responsible for return shipping costs. We recommend a trackable shipping service, as we cannot be responsible for returns lost in transit.
Refunds Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Exchanges The fastest way to exchange an item is to return the original (following the steps above) and place a new order for the item you want.
Sale Items Sale and discounted items are eligible for return under the same conditions above unless stated otherwise on the product page.
Order Cancellations Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it can no longer be cancelled, but it may be returned under this policy.
Questions Contact us anytime at support@fragria.store.
2. Shipping Policy
Where We Ship Fragria currently ships to addresses within the United States, including APO/FPO addresses where carrier restrictions allow.
Shipping Cost We offer free standard shipping on all orders within the United States.
Processing Time Orders are processed within 1–2 business days (Monday–Friday, excluding US public holidays). Orders placed on weekends or holidays are processed the next business day.
Delivery Time Once shipped, standard delivery usually takes 3–7 business days, depending on your location. Delivery times are estimates provided by the carrier and are not guaranteed. During peak seasons (such as holidays and major sale events), delivery may take longer.
Order Tracking When your order ships, you will receive a confirmation email with a tracking number so you can follow your package.
Fragrance Shipping Restrictions Perfumes contain alcohol and are classified as limited-quantity hazardous materials by carriers. For this reason, fragrances ship by ground service only, and some remote locations may experience longer delivery times.
Address Accuracy Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@fragria.store and we will do our best to update it before shipment.
Lost or Delayed Packages If your tracking has not updated for more than 7 business days, or your package shows as delivered but you have not received it, please contact us and we will work with the carrier to resolve it.
Questions Email us at support@fragria.store.